Advanced CAD for roadside assistance
Hexagon’s global roadside assistance solutions support almost 40 million members each year.
Proudly partnering with roadside assistance agencies globally
Bringing efficiency of service to your members and customers
Roadside assistance providers choose Hexagon because of its long-standing leadership in computer-aided dispatch (CAD) solutions. Hexagon’s systems serve almost 40 million auto club members and aid nearly 10 million requests for service each year around the world. These same solutions are used by emergency services to protect 1 billion people globally.
Benefits:
- Automatic dispatch: Allocate work to field personnel on an optimised basis
- Lower cost: Use fewer dispatchers when using auto-dispatch capabilities
- Faster response: Service members and validate entitlements quickly
- Richer situational awareness: Easily integrate CAD with other systems
- Better coordination: Connect field responders with service centers or control rooms through mobile apps
- Flexibility: Select your method of deployment – on-premises or in the cloud
- Greater agility: Adapt to changing demands and technologies faster
- Increased customer satisfaction: Provide and meet expected times of arrival
Resources
Interview: Faster response times and safer commutes for drivers
Automobile clubs across Australia recently moved onto a single, integrated, cloud-based platform with dispatch and mobility features. In this interview with RACQ CEO Glenn Toms, he details how the common Australian roadside solution (CARS) project transformed roadside assistance in Australia.
Case Study: Pennsylvania Turnpike Commission
To improve the accuracy and efficiency of its incident management and response capabilities, the Pennsylvania Turnpike Commission deployed Hexagon's computer-aided dispatch (CAD) system to pinpoint the exact location of dispatch calls, reduce response times and capture data for incident reporting.
Brochure: Advanced dispatch for roadside assistance
Call-takers and dispatchers are the first line of contact during an emergency. To help save lives and improve outcomes, they need cutting-edge tools that let them quickly understand the situation and take action.
Global
Our team leverages Hexagon's global reach, ecosystems and synergies in broader solutions, including geospatial, across its expertise and technology stack.
Proven
Hexagon global roadside assistance systems support almost 40 million members and respond to almost 10 million services to members each year.
Flexible
HxGN OnCall Dispatch is a flexible suite of next-generation incident management capabilities that support on-premises, customer-hosted or SaaS deployments.
The HxGN OnCall Dispatch suite provides roadside assistance organisations with quality incident management and call-taking capabilities used by public safety and emergency agencies to deliver better service for their members and customers.
- Download the HxGN OnCall Dispatch brochure
- Learn more about our field mobility solutions
- HxGN OnCall Dispatch | Smart Advisor. Leverage artificial intelligence solutions for better situational visibility
- Learn more about Customer Rules Engine, allowing customized business rules to be created using a simple drag-and-drop editor
The HxGN OnCall Analytics suite provides police, fire, emergency medical services, and dispatch centers with intelligent data visualization and analytics tools for evidence-based reporting, analysis, and communications.