Advanced dispatch for roadside assistance
Hexagon’s global roadside assistance solutions support nearly 40 million members each year.
Proudly partnering with roadside assistance agencies globally
Reduce wait times, boost member satisfaction
Roadside assistance providers choose Hexagon because of its long-standing leadership in computer-aided dispatch (CAD) solutions. Hexagon’s systems serve nearly 40 million auto club members and aid 10 million requests for service each year around the world.
Hexagon’s solutions enhance efficiency, communication and data management for motor clubs and roadside assistance companies, ultimately leading to better service delivery and customer satisfaction. Benefits of advanced dispatch systems for roadside assistance:
- Increased customer satisfaction: Meet and exceed expected arrival times, leading to happier and more loyal members
- Optimized efficiency: Allocate work intelligently, potentially reducing the need for manual dispatchers
- Faster response times: Quickly validate entitlements and connect members with the right service, minimizing wait times
- Enhanced situational awareness: Integrate with other systems for a comprehensive view of member locations, resource availability and road conditions
- Improved coordination: Connect field responders with support teams through mobile apps, streamlining communication and collaboration
Explore Hexagon's integrated technology
Advanced dispatch for roadside assistance
Call-takers and dispatchers are the first line of contact during an emergency. To help save lives and improve outcomes, they need cutting-edge tools that help them quickly understand the situation and take action.
Faster response times and safer commutes for drivers
Automobile clubs across Australia recently moved onto a single, integrated, cloud-based platform with dispatch and mobility features. In this interview with RACQ CEO Glenn Toms, he details how the common Australian roadside solution (CARS) project transformed roadside assistance across the country.
Technology makes it easier to keep motorists on the road
As vehicles become more complex, the roadside assistance industry is evolving to provide efficient, seamless, affordable and convenient services. Read our e-book to discover the six technologies transforming the roadside assistance business.
Global
Our team leverages Hexagon's global reach, ecosystems and synergies in broader solutions, including geospatial, across its expertise and technology stack.
Proven
Hexagon global roadside assistance systems support nearly 40 million members and respond to 10 million services to members each year.
Flexible
Hexagon offers a flexible suite of next-generation incident management solutions that support on-premises, customer-hosted or SaaS deployments.
The HxGN OnCall Dispatch suite provides organizations with quality incident management and call-taking capabilities to deliver better service for their members and customers.
- HxGN OnCall portfolio
- Learn more about our field mobility solutions
- HxGN OnCall Dispatch | Smart Advisor - leverage artificial intelligence solutions for better situational visibility
- Learn more about Customer Rules Engine - create customized business rules to be created using a simple drag-and-drop editor
HxGN Connect brings data and people together into a unified view for shared awareness, collaboration and action. A cloud-native, real-time incident center as a service solution, it allows you to securely share information and coordinate action based on different types of data, including assets, events and incidents, units, cameras, alarms and more.